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FAQ

Primed Moulding FAQs


Q1: What kind of materials do Soulwood use to produce mouldings?

A1: Soulwood uses Radiata Pine or MDF material to produce mouldings.


Q2: What Type of Coating Does Soulwood use for primed mouldings?

A2: Soulwood uses water based primer to produce the mouldings, can compatible well with any finish paint without sanding further.


Q3: Why Choose our primed mouldings?

A3: Soulwood has more than 10 years experience in moulding manufacturing. We are always putting the quality in the first place.


Q4: Which field are your products applied to?

A4: Our primed mouldings are widely used in interior home decoration.


Q5: How your quality guarantee?

A5: Soulwood has 100% quality guarantee to customers. We are responsible for any quality problem.


Q6: Do Soulwood offer OEM service and can you produce as our drawings?

A6: Yes. Soulwood offers OEM service. We have a professional design team who can design products based on your requirements. And we can develop any new products according to your samples or drawing.


Q7: Whatyour delivery time?

A7: Usually we produce within 25-30 days after receiving the deposit.


Q8: What Is Your MOQ (Minimum Order Quantity) of Wood Mouldings?

A8: If we have the products in stock, it will be no MOQ. If we need to produce, the MOQ is 20ft container to start which is economical to produce and ship.


Q9: Can I mix different styles to a start order?

A9: A 20ft container can be mixed 2~3 different sizes, a 40HQ container can be mixed 4-5 different sizes.


Q10: Do you provide sample?

A10: Yes, the sample is free for checking, but you need to pay for the air shipping cost at your side. The cost will be reback to you when confirm the order.


Door Frame FAQs


Q1: What kind of material to produce door frame?

A1: Soulwood has 3 materials to produce door frame, Radiata Pine, MDF and WPC material.


Q2: What is the surface finish of door frame?

A2: Radiata pine and MDF is white primed surface. WPC is laminated pvc film surface.


Q3: Which markets are these materials suitable for?

A3: Primed pine door frame and MDF door frame is more suitable for Australia, USA, Canada, England and so on. WPC door frame is more popular in Middle East, Southeast Asia and European countries.


Q4: What are the advantages of these materials?

A4: Primed Pine&MDF door frame is easy to install, can compatible well with any finish paint without sanding further. WPC Door frame is 100% waterproof, moisture proof, anti-corrosive and insect-resistant.


Q5: Do you accept custom design on size?
A5: Yes, if the size is reasonable.


Q6: What is the package of door frame?

A6: Primed pine&MDF door frame is packed by shrinkable PVC film and plywood Pallet. WPC

Door frame is packed by carton.


Q7: What about the lead time for mass production?

A7: 25-30 days for mass production. It depends on your quantity, and we will try our best to meet your needs.


Q8: Do you provide door frame in different colors?

A8: Primed pine&MDF door frame is only white color. WPC Door frame are many colors for

choices, and we also accept customized colors.


Q9: What is your after-sale service?

A9: We have confidence in our quality, any issue caused by us, we will take our responsibility. Any quality problem will be solved to customer satisfactions.


Q10: What is your terms of delivery?

A10: We accept EXW, FOB, CFR, CIF, DDP, etc. You can choose the one which is the most convenient or cost effective for you.


Wall Panel FAQs


Q1: What kind of material to produce wall panel?

A1: Soulwood has 3 materials to produce wall panel, Radiata Pine, MDF and WPC material.


Q2: What is the surface finish of wall panel?

A2: Radiata pine and MDF is white primed surface. WPC is laminated pvc film surface.


Q3: What is styles of wall panel you offer?

A3: We have some ready-made styles for choice, if you don't like it, we also produce any other size, any designs.


Q4: How long can I expect to get the sample?

A4: The samples will be ready for delivery in 1-3 days.


Q5: Do you offer rush orders for some urgency case?

A5: We always provide the fast delivery but for some special order, the rush orders are available to be produced as priority under mutual communication.


Q6: What is the package of door frame?

A6: Primed pine&MDF door frame is packed by shrinkable PVC film and plywood Pallet.

WPC Door frame is packed by carton.


Q7: What are the advantages of these materials?

A7: Primed Pine&MDF wall panel is white primed surface, easy to install, can compatible well with any finish paint without sanding further. WPC wall panel is 100% waterproof, moisture proof, anti-corrosive and insect-resistant, can be clean by water.


Q8: Whats max length of wall panel can be produce?

A8: Primed Pine&MDF wall panel can be produced 5.4 meters. WPC wall panel can be produced 3.6 meters.


Q9: What is different usages of primed wall panel and wpc wall panel?

A9: Compare the properties of their materials, primed wall panel can be used in relatively dry, non-humid places, such as bedrooms, stairwalls. WPC can be used in relatively humid places, such as bathrooms, kitchens or near to the sea or lake.


Q10: Do you looking for Agent?

A10: Yes, we're looking for the agent all over the world, please contact us for further discussion.


Q11: Can we use wall panel in outsides?

A11: All of our wall panel is used in interior. It can used in outsides.


Interior Door FAQs


Q1: What kind of material to produce interior door?

A1: Soulwood has supplied primer HDF/MDF door and WPC door.


Q2: What is difference of these two kinds of door?

A1: Primer HDF/MDF door is very cheap and widely usages. WPC door is eco-friendly new material, which can be recycled. WPC door combines the advantages of wood and PVC. Furthermore, it makes up shortcomings of wood, such as deformable, hygroscopic, corrosive, etc, and disadvantages of PVC, such as easy to aging, intolerant of cold and heat, hard to be processed, etc.


Q3: What is the surface finish of interior door?

A3: HDF/MDF door is white primed surface. WPC is laminated pvc film surface or painted surface.


Q4: What is the package of door?

A4: HDF/MDF door is packed by shrinkable PVC film and plywood Pallet. WPC door is packed by

carton.


Q5: What is thickness of door?

A5: Primer door is 1-3/8” thickness. WPC door have 35mm, 40mm and 45mm.


Q6: Which markets are these materials suitable for?

A6: Primer door is more suitable for Australia, USA, Canada, England and so on. WPC door is more popular in Middle East, Southeast Asia and European countries.


Q7: Can you give me a discount?
A7: Discount is available, but it depends on the real quantity. We have different price based on different quantity, how much discounts is determined by the quantity. Moreover, our price is very competitive in the field.


Q8: Can you produce any designs and sizes as our requirements?
A8: Yes, OEM is available. We have professional team to do anything what you want from us.